Professional · Leadership & Governance
Customer Experience and Front Office Excellence
Professional · Short Course · 4 weeks · Evening / In-House
Overview
Designed for banks, hospitals, hotels, schools and government service points: service standards, complaint handling, telephone and digital etiquette, and measuring satisfaction so improvement is provable.
What you will learn
Service standards, complaint recovery, communication etiquette and satisfaction measurement. Available as in-house training for teams.
Admissions
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Applications are open. Talk to an adviser or apply online in five minutes.